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Certification and Partnership

  • BEA Systems Partner
  • JBoss

    • Solution Experience

  • Services Industry
  • Government
  • Consumer Packaged Goods Industry
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    Business Process Management

    Gearing your organization for continuous improvement and agility

    Every company operates on a number of processes derived from its value chain. Most organizations are also still fundamentally structured into functions which typically lead to a number of system silos. In today's fast evolving marketplace, agility will require a morphing from vertical functions to cross-cutting processes in order to retain efficiency and bring about real benefits from its systems.

    The Holy Grail for an organization is to identify all its processes and ensure they become visible as they are being performed by all human and non-human actors throughout the company. With this advantage, the organization can begin to react based on real-time data gathered from process dashboards and become really agile.

    In order to achieve this vision and in line with today's trends in architectures oriented towards services, Cambridge has put in place a toolkit of effective methods, techniques and software in Business Process Management (BPM).

    At the intersection of business and information technology, BPM can be defined as a blend of methodology and software foundation that provides support for business experts to model, execute, monitor and optimize processes at business level, while hiding underlying technical details.

    Today's companies are looking at continuously improving upon their process execution. Instrumentation of critical business processes, by means of clear actionable dashboards help achieve this objective.

    Cambridge's BPM solutions will help you achieve a unique competitive advantage through continuous enhancement of the entire business process lifecycle.

    		 Business Process Management in a Service Oriented World

    Effective business process management solutions orchestrate a number of tasks and activities involving both human and non-human actors. Service Oriented Architecture (SOA) provides a sound foundation for re-use of enterprise components across processes within the organization. SOA and BPM yield the agility sought by the organization by setting the standards and principles needed to compose enterprise components when it matters.


    Cambridge BPM Solution is the right solution if ...

  • You want to improve customer satisfaction
  • You are looking for product innovation
  • You enter new lines of business
  • You want to reduce costs and or improve productivity
  • You want to improve management coordination or organization responsiveness
  • You want to demonstrate regulatory compliance
  • You want to improve SLA (Service Level Agreement) management
  • You want to improve management of IT resources (e.g. ERP applications)

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    Delivering BPM: Ensuring success can be replicated

    At Cambridge, we help our clients understand the new methods, techniques and tools available to analyze, design and improve operational business processes involving humans, organizations, applications, documents and other sources of information.
    We provide them with a comprehensive solution to model, monitor, simulate, and redesign processes in order to help them maintain competitive advantage.
    To do so, we work together with major software vendors to deliver unprecedented process flexibility.

    Process Identification
    We start by undertaking an identification of a suitable initiative. This exercise involves analyzing your existing processes from a purely business perspective, and documenting all the activities, events, exceptions, sequences, and rules which drive your decision-making, as well as understanding the associations between them. The result of this harvesting adheres to standards such as OMG's Business Process Modeling Notation (BPMN). The exercise of creating the process models often results in a deeper understanding and deficiencies and redundancies in your existing processes or organization which can then be addressed for higher operational efficiency. For example, it can reveal ways to reduce cycle times, to enhance customer service, to improve channel integration, and to improve exception handling..

    Tool Selection
    The art of selecting a tool that meets your needs. Cambridge has extensive knowledge of, and experience with, leading proprietary and open-source BPM solutions. Through a fit/gap analysis of your requirements, Cambridge will help you select a foundation for efficient and flexible BPM to suit your needs both at the business level and that fits with your existing IT infrastructure.

     

    Proof of Concept
    This is the easy bit! Be ready to listen to feedback, incorporate it on a continuous basis and measure against metrics and features identified during the tool selection. We will present you a solution that addresses your business pains and assess the viability of the BPM within your organization.

    Align Organization
    Organizational alignment and process structuring form a separate line of our BPM service offering. We assume you have already made initial steps in the BPM space by capturing processes, identified sweet spots and deployed a partial solution. The question is how to industrialize this effort. We ensure our clients aim at a state of continuous improvement with a set of process models, process governance guidelines and supporting tools understood by people throughout the organization. Cambridge will help you to carefully plan training sessions and implement a coherent communication plan.