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Partnership

  • DigitalFuel

    • Solution Experience

  • Consumer Packaged Goods Industry
  • Pharma Industry
  • Telco Industry
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    Business Service Management

    DELIVERING MORE BUSINESS VALUE THROUGH PROACTIVE MANAGEMENT OF SERVICE LEVEL

    Business Service Management (BSM) is an approach that provides top-down visibility of the state of measurable business services, rather than a collection of inter-related functional or technology components. It is a strategic and also an operational process of linking business services in an enterprise with the technology solutions to improve business value.

    Service Level Management (SLM) is an important part of BSM. SLM enables an enterprise to proactively manage all aspects of Service Level Agreements (SLA) from a business perspective, providing visibility and financial control around any contractual obligation and thus reducing costs for managing service levels. SLM also improves the quality of service, and mitigates the risks in meeting service objectives.

    SLM has become a business imperative due to the exponential growth of service outsourcing in today’s business market.

    CAMBRIDGE’S BSM SERVICES ARE THE RIGHT SOLUTIONS IF:

    • You need to improve the relationship with your suppliers and customers
    • You want to improve the business value of technology solutions

    • You want to achieve performance targets for your clients, and to earn better customer satisfaction

    • You want to manage service levels with a real process-driven approach and have a “One-Stop-Shop” for service level management

    • You need standard reports and a consolidated view of all your service levels across your service providers and customers

    • You have too many live, sometimes concurrent, SLAs

    Cambridge's solutions and service offering

    Cambridge’s Business Consultants have the competencies to help you design the best solution for your specific needs, clients, and providers. We implement the tools to help you reduce the cost and increase the efficiency of service management, thus improving stakeholder’s value in service relationships.

    Our services address all of the following topics:

     

  • Service catalog management and service mapping
  • Service performance management and reporting
  • Alignment of service performance to underlying business objectives
  • Moving from reactive/proactive to predictable service management
  • Earn-backs, charge-backs, service credits, and incentives management

    • In order to understand your specific needs and context completely, we use a top-down approach combined with participative workshops that would help both of us to:

     

  • Stick to your real priorities
  • Design a fully tailored solution
  • Seamlessly deploy the solution and manage the change
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    In addition to our Business Consulting offerings, we are able to provide technology implementations through partnerships with product leaders in service level management.

    We strive for cost efficiency and additional business value, by adopting highly efficient practices and tools to implement tailor-made solutions.